Menu for the “Customer Service” section.

Section: Customer Service

Customer Service

Billing & Payment Options

Penn Mutual is dedicated to offering you flexible payment options. Access forms and information below to:

  • Make payments by mail
  • Make automatic payments
  • Find answers to questions about billings and payments

Payments by Mail

Download and print these forms if you wish to make a payment by mail:

For Life Insurance remittance forms and subsequent payments:

The Penn Mutual Life Insurance Company
Payment Processing Center
P. O Box 7460
Philadelphia, PA 19101-7460

Overnight mail for subsequent life insurance payments:

The Penn Mutual Life Insurance Company
Payment Processing Center
L/B 7460
Route 38 & East Gate Drive
Moorestown, NJ 08057

For Annuity Contract Payments:

The Penn Mutual Life Insurance Company
Payment Processing Center
P. O. Box 9773
Providence, RI 02940-9773

Overnight mail for subsequent Annuity payments:

The Penn Mutual Life Insurance Company
Payment Processing Center
4400 Computer Drive
Westborough, MA 01581

Automatic Payments

Automatic Life Insurance Policy Loan Payment (1453) (17.0 kb)
Complete this form to set up/change automatic, electronic monthly loan payments on your life insurance policy loan—directly from your bank account.

Automatic Annuity Contract Payment (EB1752) (107.0 kb)
Complete this form to set up/change automatic, electronic monthly payments on your annuity contract directly from your bank account.

Help with Billing & Payment

  • Are there procedures for sending in checks for annuity subsequent payments?

    Please include your contract number on your check.

    Remit your payment to:

    Annuity Payments*
    The Penn Mutual Life Insurance Company
    Payment Processing Center
    P. O. Box 9773
    Providence, RI 02940-9773

    If sending in a list bill, please provide us with contract numbers of the participants and “net” amounts—we do not subtract amounts from other contracts.

    If you are sending in a check for a Traditional IRA, SEP-IRA or SIMPLE-IRA and you are requesting the contribution be posted for the prior tax year, please indicate this on your check or list bill.

    • Traditional IRA contributions may be made for the prior tax year, up to the due date of your tax return (not including extensions).
    • SEP-IRA contributions may be made for the prior tax year, up to the due date of the employer's tax return (including extensions).
    • SIMPLE-IRA contributions may be made for the prior tax year, up to the due date of the employer's tax return (including extensions).

    Form 5498

    For Traditional IRAs the Form 5498 will show contributions up until the tax filing date of April 15th (or the postmark on the envelope showing April 15th)

    For SEPS and SIMPLE Plans, the Internal Revenue Service requires Penn Mutual to use  year-end 12/31 of the prior tax year as the extract date. They can still deposit money after that, but it will not show on their 5498.
    SEP employee contributions will show in a separate box under IRA contributions. SEP employer contributions will show under the box for SEP contributions.

    The 5498 Form is a “snapshot” view for a point in time which is required by the IRS and informational only.

    It is unnecessary to use this form for tax filing in the way that you file your taxes with a 1099-R.

    For Contributions to SEP or SIMPLE Plans, indicate if the contribution is from the Employee or the Employer for proper reporting.

    Sending in 403(B) Loan Payments

    Send your check with the coupons that are mailed to you.

    Adhere to the quarterly schedule of payments, which was included in the initial loan packet that was sent to you by Penn Mutual.

    It is imperative that you adhere to the dates on the coupon when sending in your check for proper crediting to your account. If you wish to send in any additional monies, please add that amount to your regular payment and send it in on the due date.
    Do not send us checks in a lesser amount than your payment that is due or send us checks every month as they will have to be returned to you.

    Pennant Select or Commander Subsequent Payments

    For IRA's, the subsequent minimums are reduced to $1,000.00 for the following account balances:

    $25,000.00 for Pennant Select
    $1,000,000.00 for Commander.

    Non-Qualified subsequent minimum is $1,000.00 for Pennant Select.
    Commander subsequent minimums remain at $25,000.00.

    Pac Payments (Pre-authorized Check)

    Penn Mutual Diversifier II contracts only
    — no PIA or Pennant Select or Commander contracts

    *Applicable to all subsequent annuity (FPRA & Div II) and Div I payments

  • Do you accept credit card payments?

    No, we do not accept credit card payments.

  • How can I change my billing frequency?

    Use our Automated Phone Service:

    • Dial 1-800-523-0650
    • Select "Changes to a current contract"
    • Then select "Change your billing frequency"
  • How can I check to see if my payment has been received?

    Use our Automated Phone Service:

    • Dial 1-800-523-0650
    • Select "Payment status"
    • Then select "Payments you have sent to us"

    The system is able to provide the following account information:

    Traditional Policies:

    • Billing frequency
    • Billing premium
    • Last premium payment received
    • Date premium payment was applied
    • Last loan payment received
    • Date of last loan payment
    • Paid to date

    Universal Life & Variable Life Policies:

    • Billing frequency
    • Billing premium
    • Last premium payment received
    • Date premium payment was applied
    • Last loan payment received
    • Date of last loan payment

    Annuity Contract:

    • Date and amount of last purchase payment.
  • How can I verify my billing frequency and billing amount?

    Use our Automated Phone Service:

    • Dial 1-800-523-0650
    • Select "Payment status"
    • Then select "Payments you have sent to us"

    The system is able to provide the following account information:

    Traditional Policies:

    • Billing frequency
    • Billing premium
    • Last premium payment received
    • Date premium payment was applied
    • Last loan payment received
    • Date of last loan payment
    • Paid to date

    Universal Life & Variable Life Policies:

    • Billing frequency
    • Billing premium
    • Last premium payment received
    • Date premium payment was applied
    • Last loan payment received
    • Date of last loan payment

    Annuity Contract:

    • Date and amount of last purchase payment
  • How do I obtain my current cash, dividend, loan, and loan payoff values?

    Use our Automated Phone Service:

    • Dial 1-800-523-0650
    • Select "Contract value information"
    • The system will read all values that apply to your contract.
  • How do I request a duplicate statement?

    You can view and print a duplicate statement online on Penn Mutual's Client Service Center, visit Get my last statement.

    Or, if you prefer, call Customer Service at 1-800-523-0650.

    Please note:

    Traditional Policy or Universal Life Policy:
    The annual statement requested will be as of your last anniversary date.

    Variable Universal Life Policy:
    The annual statement requested will be as of your last anniversary date.

    • Quarterly statements are also available at the end of each calendar quarter.
    • If you are requesting an annual statement please specify in the note section of the message, otherwise the most recent quarterly statement will be produced.

    Annuity Contracts:
    Your request for a duplicate statement will produce the last quarterly statement.

    • Your next quarterly statement will include the updated financial activity.
  • What is the mailing address for payments?

    For Life Insurance remittance forms and subsequent payments:

    The Penn Mutual Life Insurance Company
    Payment Processing Center
    P. O Box 7460
    Philadelphia, PA 19101-7460

    Overnight mail for subsequent life insurance payments:

    The Penn Mutual Life Insurance Company
    Payment Processing Center
    L/B 7460
    Route 38 & East Gate Drive
    Moorestown, NJ 08057

    For Annuity Contract Payments:

    The Penn Mutual Life Insurance Company
    Payment Processing Center
    P. O. Box 9773
    Providence, RI 02940-9773

    Overnight mail for subsequent Annuity payments:

    The Penn Mutual Life Insurance Company
    Payment Processing Center
    4400 Computer Drive
    Westborough, Ma 01561

Penn Mutual Sitemap

Your Financial Life
Life Insurance
Annuities
Customer Service
Performance & Rates